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Returns & Exchanges

How do I return an item?

Refund/Return Policy:
We accept returns for an exchange within 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
• without showing signs of wear or damage in any way
• within 7 calendar days of the delivery date (after 7 days no returns are allowed)
• must not be a special order or a custom order. DOES NOT APPLY TO BEAUTY PRODUCTS. ALL BEAUTY PRODUCTS ARE FINAL SALE UNLESS IT'S DAMAGED IN WHICH CASE WE WILL SEND YOU THE SAME PRODUCT AFTER WE RECEIVE THE DEFECTIVE PRODUCT.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for either store credit or a cash refund depending on the situation. It is per AC Beauty & Fashion Boutique's discretion with fair consideration towards the customer on the above mentioned.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 15% restocking fee for returned items that are not being exchanged for the same product and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item sent from our boutique. Items returned to us AFTER 7 days and WITHOUT contacting us, will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.

Please contact us via email for a return label if you're not at fault for damaged, incorrect items received. We will gladly cover the costs for shipping the items back.

Amelia Castano Beauty & Fashion Boutique
1108 5th St Unit 102
San Fernando, CA 91340
CS Phone # 818.639.0482
Email Fashion Inquiries: ac.fashion82@gmail.com
Email Cosmetics Inquiries: ac.cosmetics82@gmail.com